Also read: How to send a, please call and Check Balance on Telkom Mobile.
Did an unauthorized debit order go off your Capitec account, and don’t know how to reverse it? Don’t worry. You can now dispute a debit order without going to your nearest branch. Simply sign in to the Capitec app, choose, and discuss the debit order. Ready to know how to reverse payment on the Capitec app?
Reasons to reverse debit order on Capitec App.
Did an unauthorized debit order go off your Capitec account, and don’t know how to reverse it? Don’t worry. You can now dispute a debit order without going to your nearest branch. Simply sign in to the Capitec app, choose, and discuss the debit order. Ready to know how to reverse payment on the Capitec app?
Here’s how to reverse a debit order using Capitec App:
- Step 1: Open your Capitec Mobile Banking app
- Step 2: Choose Transact
- Step 3: Choose Debit Orders
- Step 4: Enter your secret Remote PIN to sign in
- Step 5: Choose a debit order from the history menu
- Step 6: Choose a reason for the dispute
- Step 7: Accept the agreement
That’s how to reverse debit orders on Capitec App.
Only debit orders under R800 can be disputed on the Capitec App. Customers are urged to only unauthorized dispute debits. If R800 or more was debited from your Capitec bank account without your permission, kindly visit your nearest Capitec bank branch.Reasons to reverse debit order on Capitec App.
The dispute of a valid debit order could cause:
A canceled insurance policy or service or unpaid installment
It’s possible to successfully reverse your money back to your Capitec Bank account in less than 24 hours if you dispute the debit order immediately after it occurs and not more than 40 days after.
Please note that it may be difficult for your debit order dispute to be accepted and your money reversed back to your Capitec account if the order is registered 40 days or more after the transaction.
That’s it about how to reverse money using Capitec App. You can also watch the below video on switching your debit orders on Capitec.
- A lower credit score and difficulty getting new credit
- Being handed over for bad debt and more cost
- Higher future insurance premiums or arrears interest
- Difficulty entering into other agreements
It’s possible to successfully reverse your money back to your Capitec Bank account in less than 24 hours if you dispute the debit order immediately after it occurs and not more than 40 days after.
Please note that it may be difficult for your debit order dispute to be accepted and your money reversed back to your Capitec account if the order is registered 40 days or more after the transaction.
That’s it about how to reverse money using Capitec App. You can also watch the below video on switching your debit orders on Capitec.
Reversing Payments:
For EFTs or other completed transactions, the app doesn't support reversals. Instead, you may need to:
- Contact the recipient directly and request a refund if you made the payment by mistake.
- Call Capitec’s Client Care at 0860 10 20 43 as soon as possible to check if they can assist with a reversal, especially if it was a fraudulent transaction.
- Visit your nearest Capitec branch for further assistance if needed.
Always double-check details before confirming payments to avoid any issues that might not be reversible through the app.
